Question 1

How long does it take to activate my point of sale after purchase?

Accepted Answer

Activation takes 24 to 48 business hours from when you receive the device. Our banking advisory team coordinates the opening or linking of your account and leaves the point of sale operational before physical delivery.

Question 2

What happens if my point of sale breaks?

Accepted Answer

All our points of sale have a factory warranty and access to the Nexgo workshop, the only authorized technical center in Venezuela. Diagnosis is free and, while it's being repaired, we lend you an equivalent device so your business doesn't stop.

Question 3

Can I switch partner banks after I get the point of sale?

Accepted Answer

Yes. Our points of sale are multi-connection: they support all 17 partner banks with no need to swap the device. Our banking advisory team helps you switch in under 72 hours.

Question 4

How much do you charge per transaction?

Accepted Answer

Disglobal does not charge a fee on your transactions; the cost is set by your issuing bank based on the method (debit card, credit, NFC, etc.). We help you compare rates between partner banks before deciding.

Question 5

Is digital change legal in Venezuela?

Accepted Answer

Yes. Disglobal's digital change complies with current BCV and SUDEBAN regulations. It works as a credit registered to the customer's phone number, redeemable at any point of sale in the network.

Question 6

How do I receive the money from my sales?

Accepted Answer

Money goes directly to your selected partner bank account, on each institution's schedule (typically T+0 or T+1). It doesn't pass through Disglobal, so there are no extra holdbacks or delays.

Question 7

Do you serve merchants outside Caracas?

Accepted Answer

Yes. We have nationwide coverage with +40,000 active points of sale across the country's eight regions. Home delivery and on-site technical support in the main cities.

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