Terms of service

1. Account eligibility

The service is available to individuals and businesses registered in Venezuela with a valid RIF. A merchant may hold a single merchant account tied to its RIF.

2. Hardware

The merchant is responsible for the care of its point of sale; damage from negligence may result in a replacement charge. Equipment bought on the Disglobal website is also subject to the payment and delivery conditions in the next section.

3. Buying equipment: payment and delivery

Payment in bolívares at the BCV rate. The product price is shown in US dollars for reference. It is paid in full and in bolívares, at the official rate published by the BCV on its website for the effective payment date.

Receipt. Once your payment is reconciled you will receive the receipt by email within 1 business day. You can also download it from your order.

Delivery times. Disglobal delivers within 5 business days in the Caracas Metropolitan Area. Elsewhere, delivery takes between 5 and 10 business days.

Shipping cost. Shipping is paid by you and handled by the courier Disglobal designates. Its cost depends on the destination according to the courier's rates; we tell you before shipping, and it is paid in bolívares at the official BCV rate for the effective payment date.

Withdrawal and refunds. If you withdraw from the purchase, by your own decision or because you did not receive the product within the stated time, send a written request to Disglobal. We will refund the price paid minus 10% for administrative and operating costs, within 10 business days of receiving your request. The same applies if Disglobal cannot deliver the product or the shipment fails for reasons attributable to the courier. Refunds are made in bolívares at the official BCV rate of the day you paid.

Source of funds. You declare that the money you pay with comes from lawful activities.

4. Fees and payments

Disglobal does not charge its own fee on card or immediate-debit transactions — that cost is set by the issuing bank. Any fee for specific Disglobal services (marketplace apps, value-added services) is communicated explicitly before activation.

5. No forced commitment

There is no minimum-term contract. Merchants may stop using the service at any time and keep their hardware and data.

6. Acceptable use

The service may not be used for unlawful activity, money laundering, or payment processing not authorized under applicable Venezuelan regulations (BCV, SUDEBAN, SENIAT as applicable).

7. Limitation of liability

Disglobal is not responsible for outages of third-party services (banks, mobile carriers, payment processors) outside of its direct control.

8. Contact

For questions about these terms, write to atencionalcliente@dis-global.com.